Refund and Returns Policy

At Beauty Banaras, your satisfaction is our priority. Below are the detailed guidelines for returns, refunds, replacements, and cancellations to ensure a seamless shopping experience.

Returns Guidelines

To return any product:

1. Contact Us: Email us at hello@beautybanaras.com within 24 hours of receiving the item.
2. Do Not Return Without Approval: Wait for our confirmation before sending any item back. Returns without prior approval will not be accepted.
3. Report All Issues Together: Report all problems related to a single order/package at the same time with specific details.
4. Shipping Costs: The cost of sending the original product back and shipping a replacement will be borne by the customer.
5. Return Condition: Items must be returned in original packaging and condition (not worn, washed, used, or altered) within 7 working days of our confirmation. Include a copy of the invoice.
6. Transit Responsibility: Safe return delivery to our warehouse is the customer’s responsibility. Lost or damaged packages will not be refunded.

Refund Policy

Refunds are processed only in the following cases:

• Manufacturing defects.
• Damaged or incorrect product delivered.

Note: Refunds will not be issued for damage caused at the customer’s end.

Process:

1. Upon receiving the returned product, we will examine it and process the refund within 3 business days.
2. The refund will be credited to the original payment method as per your bank’s guidelines.

Replacement Terms

You can request a replacement for:

• Damaged products.
• Errors in customization or stitching by our team.
• Products not meeting expectations.

Process:

1. Email us at hello@beautybanaras.com with your order number, product details, and reason for replacement.
2. Await an acknowledgment email within 2-3 business days.
3. If the original product is unavailable, you may select an alternative product at no extra cost.

Important:

• Replacement shipping costs (to and from our warehouse) are to be borne by the customer unless the error was on our side.
• Refunds will be issued only if an alternate product is not selected within 7 business days.

Order Cancellation

To cancel an order:

• Email us at hello@beautybanaras.com or call 7991545248 immediately after placing the order.
• Cancellations are subject to a 7% fee for payment gateway charges.
• Refunds for cancellations will take 7-10 working days to process.

Product Availability

• Some handloom products require 15-20 days to craft due to their unique nature.
• If an item is out of stock after an order, you may choose an alternative product or receive a full refund without deductions.
• We may provide store credit as compensation in cases of extended delays.

Color and Description Disclaimer

• Minor color variations may occur due to lighting, photography, or screen settings.
• Handcrafted and hand-dyed products may show subtle differences, which are part of their authenticity.
• Products with sequins or stones may lose detailing with use, which is not considered a defect.

Stitching Disclaimer

• Ensure accurate measurements are provided during order placement. We are not liable for incorrect measurements submitted by customers.
• Alterations, if needed, are the customer’s responsibility unless the error was on our side.

We strive to make your shopping experience at Beauty Banaras delightful. For further assistance, feel free to email us at hello@beautybanaras.com or call 7991545248.